Q: What is a VR escape room, exactly?
A: A VR escape room is a cooperative game where you and your friends (2 to 6 players) use virtual reality to explore a themed environment and solve puzzles together – with the goal of “escaping” or completing a mission before time runs out. It’s just like a physical escape room (where you find clues and unlock locks in a themed room), but instead of being in a real-life set, you’re immersed in a computer-generated world that can be anything. You’ll wear VR headsets to see the virtual world, and you’ll work together to interact with that world and overcome challenges. It’s a perfect mix of the escape room concept and the wow-factor of VR.
Q: What is the pricing and how long is each game?
A: Our price is $29.95 per person, per session. No promo codes or coupons needed. Just one simple low price.
Each VR escape room experience includes about 45 minutes of gameplay. With time for setup, orientation, and gear removal, your total session time will be roughly one hour.
Q: Do you accept cash?
A: No — for safety and security reasons, we are a cashless business. All payments are processed through our online booking website using a debit or credit card. This ensures a smooth, secure, and contact-free experience for all guests.
Q: Do I have to sign a waiver?
A: Yes, all participants are required to sign a waiver before playing. We strongly encourage signing it digitally ahead of time — a link to the waiver will be emailed to you automatically when you book your session. If you haven’t signed it by the time you arrive, don’t worry — a QR code will be available at the front desk so you can complete the waiver on your phone. In rare cases, we can provide a paper version, but digital waivers help us get you into the game faster. Participants under 18 will need a parent or legal guardian to sign the waiver on their behalf.
Q: What are the age and height requirements?
A: Players to be at least 12 years old and 5 feet (152 cm) tall to participate in our VR escape rooms. The puzzles and equipment are best suited for teens and adults—younger kids might find the challenges tricky or the VR headset too heavy, which is why we have those age and height guidelines in place.
Q: Is it safe? I’m worried about tripping or hitting a wall.
A: Safety is very important to us. The play area you’re in is a clear, open space – no furniture or obstacles to stumble over. The VR system has built-in boundaries: if you get near the edge of the safe zone, you’ll see a virtual grid or wall appear in your view as a warning. Our staff monitors the game as you play, and we’ll give you gentle verbal reminders if you’re drifting too close to a real wall. As long as you follow our guidance (like no running or rough-housing in VR), the experience is very safe.
Q: What about physical limitations or accessibility?
A: Our VR escape rooms involve light physical activity, including standing, turning, and walking within a designated play area. There is no running, climbing, or crawling required. Unfortunately, due to the current technical and spatial limitations of our setup, our VR experiences are not compatible with wheelchair use. We understand this may be disappointing, and we are actively monitoring future updates in VR technology that may improve accessibility. If you have other mobility concerns — such as a bad knee, pregnancy, or limited standing endurance — please reach out to us in advance. In some cases, we may be able to adapt your experience or recommend a scenario better suited to your needs. Your safety and enjoyment are our top priorities.
Q: What should I wear or bring?
A: Wear something comfortable that you can move in. Casual clothes and closed-toe shoes (sneakers) are ideal. Avoid high heels or loose sandals, since you’ll be walking around. It’s a good idea to empty your pockets and secure any loose items (we have lockers or cubbies for your stuff) so nothing falls out while you’re playing. If you have long hair, tying it back can help prevent it from getting caught in the headset straps. And don’t worry about bringing water; we have water available if you need a break or get thirsty.
Q: Are the games family-friendly?
A: Yes, all of the games are family-friendly though a couple have some mild spooky elements. If you’re booking for younger kids or anyone who scares easily, let us know and we’ll steer you toward the more whimsical or exciting-but-not-so-spooky games.
Q: What if we get stuck on a puzzle?
A: Just like in a regular escape room, we’ve got you covered. Our VR games have integrated hint systems that will offer clues if you’ve been stumped on something for a while. We want you to enjoy the story and complete the mission, so hints are always available when needed.
Q: Can I host a birthday party or team-building event at your VR escape room?
A: Yes! We now offer party reservations that can reserve one room or both rooms. This includes the use of the VR room(s) and use of the party room after the VR session. Feel free to bring your own cake, snacks, and drinks—and we’ll handle the setup and cleanup of the party room.
Q: How early should we arrive?
A: Please arrive at least 15 minutes before your scheduled game time. This gives us time to check you in, go over instructions, and fit your VR gear without cutting into your game clock. If you show up late, we’ll do our best to accommodate you, but we may have to shorten your game time if another group is scheduled right after you. We want you to get your full experience, so arriving a bit early really helps. Plus, it lets you and your team get settled, use the restroom, and be ready to dive straight into the fun when your slot begins.
Q: What if I need to cancel or reschedule?
A: We understand that life happens! If you need to cancel or reschedule your booking, please contact us as soon as possible. Please see our Terms & Conditions for further details. We’ll always do our best to work with you.
Q: How do I contact you if my question isn’t answered here?
A: We’re here to help! If you have any other questions or need more information, you can always reach out to us directly. Give us a call at (423) 417-9197 or send an email to [email protected]. We strive to respond quickly (typically within a few hours during business hours). No question is too big or too small – we want you to feel confident and excited when you visit us, so ask away!